Storyline Support

Storyline Storyboarding for iPhone and iPad

If something's gone wrong

These four things usually turn a vague report into a fixable one:

• Which device you're on, and roughly which version of iOS
• What you were doing when it happened
• What you expected instead
• A screenshot or screen recording, if the problem is something you can see

Common questions

Where are my storyboards stored?

On your device, and only there. Nothing is uploaded, and there is no account. Deleting the app deletes its boards, so export anything you want to keep first.

How do I move a board to another device?

In the gallery, tap the ••• on a board and choose Export Project. That writes one file containing every frame at full resolution with its notes and running order. Send it however you like, then use Import Project on the other device.

Can I get my frames back out at full quality?

Yes. Imported images are copied in untouched and stored at full resolution, and a project export carries them out the same way. The PDF is a separate, print-sized rendering — the archive is the lossless one.

Why does my note look different after I paste it in?

Notes keep bold, italic and underline. Other formatting from the app you copied from — fonts, sizes, colours — is deliberately dropped so notes stay consistent when they print.

Privacy

Storyline collects no personal information. The full policy is at apps.elswherestudios.com/storyline/privacy.html.